Our Services

We are a financial complaints management service and we are here to assist you in lodging your financial disputes.

Licensee Complaints

The first step to take.

Once it has been determined if you have a case, then the case is bought to the Australian Financial Services licensee in the hopes that it can be resovled with them.

Australian Financial Complaints Authority (AFCA) Lodgements

The second step.

If the licensee does not engage to solve the complaint or does not believe you have a valid case then we lodge a complaint with AFCA.

Compensation Scheme of Last Resort (CSLR) Lodgements

The final option.

If AFCA determine that your complaint is valid they will issue a determination for the licensee to pay. If the licensee cannot pay then the matter can be taken to the CSLR as a last resort.

Our Financial Dispute Resolution Process

  • Step 1

    We discuss your situation to see if you have a case.

  • scamwatch

    Step 2

    We investigate and write your complaint.

  • scamwatch

    Step 3

    We lodge your complaint with the licensee

  • Scammed

    Step 4

    We manage any responses, and lodge your case with the Australian Financial Complaints Authority (AFCA)

  • banking ombudsman

    Step 5

    We represent you at any conciliation meetings

  • afca complaints

    Step 6

    We manage your complaint through to the payment of your claim

We are on your side and will always work to get the best possible outcome for you.

By getting Financial Rescue to help, you can reduce the stress you would otherwise face and increase the chances of a successful claim.

Financial Rescue has the know-how and experience to investigate your case, calculate your losses, lodge your claim and get your money back.