Australian Financial Complaints Authority (AFCA) Claims

Making a claim with AFCA

Do you have an AFCA Claim?

The first step to recovering your money is to establish whether or not you have a claim. This in itself can be quite a difficult task. It costs nothing to find out if you have a claim. If your financial adviser recommended that you invest in inappropriate investments and you lost money because of this, you may have a claim. If you’re not sure if you have a claim, contact Financial Rescue, and we’ll be able to help you find out.

It doesn’t cost you anything to find out if you have a claim.

How do I make a claim?

Once we’ve established that you have a claim, we will need to work out how much money you have lost and put together a solid argument on why we believe your financial planner should compensate you. 

Steps to making a claim

Initially a complaint is filed with the licensee that gave the advice. The licensee has 45 days to provide a response. If the response is not satisfactory then the complaint can be lodged with The Australian Financial Complaints Authority (AFCA). AFCA provide free dispute resolution for consumers. There are no fees or costs to use AFCA, however it can be a difficult and stressful process. Financial Rescue can manage a dispute through to a final outcome with AFCA. This may include conciliation, recommendation or determination depending on the specific dispute and the parties involved. 

Can I make a claim myself?

Using Financial Rescue to lodge a complaint is not essential. If you have the right knowledge and confidence, and are prepared to take the time, you can manage a complaint yourself. AFCA is free for consumers and you don’t need Financial Rescue or anyone else to represent you. If you don’t feel confident handling your own complaint, or would prefer to have someone less emotionally invested oversee your dispute, Financial Rescue is for you. Financial Rescue offers a simple, streamlined alternative to lodging and managing a complaint yourself. We’ll handle your dispute from start to finish. We fill the knowledge gap with the skills and know-how needed to effectively resolve your dispute.